QA Lead
As QA Lead, you own how the QA area works, and you make sure it keeps working as projects, clients and the business change. That means staying close to how the team delivers, catching what isn’t working, and deciding when to adjust the practice, the people or the priorities. It also means thinking about quality in terms of real impact, bringing fresh thinking to how the work gets done, and giving your team direction when they need it. You also set what the area is working toward: the goals and metrics that show whether QA is actually moving the needle, and you’re the one tracking them and following through on what they show. QA works closely with PMs, developers and designers across Neocoast’s projects, and you’ll also work directly with clients, most of them based in the US with a strong focus on EdTech.
- 4+ years of QA experience within a software factory or software product development company
- Leading a team or an area before, with responsibility over people and results
- Familiarity with compliance and data privacy standards relevant to EdTech, such as FERPA or COPPA
- Ability to plan capacity, set priorities and manage the resources you have
- Comfortable defining metrics and objectives, and following through on whether they’re actually working
- Business judgment to weigh how QA decisions affect clients, projects and the business as a whole
- Strong testing knowledge, enough to guide and supervise how QA is done across projects
- Hands-on use of AI as part of your QA work
- Advanced English
Nice to have:
- Experience working on EdTech products
- Own how the QA area runs and what it delivers: priorities, decisions and results
- Plan the team’s capacity: who’s available, who you need to hire, and how to use the time between projects
- Know your team, and lead them through regular feedback, performance conversations and real support for their development
- Set goals and metrics for the area, and follow up closely enough to know when something needs to change
- Understand how QA’s work affects clients and projects, and bring that read into how you prioritize and decide
- Work with other leaders so QA’s priorities make sense alongside everyone else’s, and communicate decisions clearly to your team
- Define and keep updating QA standards and practices across projects